Privacy Policy

CRE Electrical Contractors is committed to protecting your privacy and ensuring your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, store and protect any information you provide when using our website or contacting our business.

Information We Collect

We may collect personal information including your name, email address, telephone number, postal address, postcode and any information you provide through contact forms, quotation requests, email correspondence or telephone enquiries.

How We Use Your Information

We use the information you provide to respond to enquiries, prepare quotations, arrange appointments, deliver our services, manage customer relationships and comply with legal and regulatory obligations.

Contact Forms

Information submitted through our website forms is used solely for the purpose of responding to your enquiry, providing quotations and delivering our services. We only collect information that is relevant to your request.

Live Chat Services

Our website may use Tawk.to live chat services to assist visitors and respond to enquiries. Information submitted through the live chat system may be stored securely by Tawk.to and used solely for customer support and communication purposes.

Finance Applications

Where finance options are available, customers may be redirected to a third-party finance provider. Any information submitted through finance application forms is handled directly by the finance provider and governed by their own privacy policy and data protection procedures.

Analytics & Website Performance

We may use analytics tools, including Google Analytics, to understand how visitors use our website. These tools collect anonymous information such as pages visited, time spent on the website and general geographic data to help us improve website performance and user experience.

Marketing & Advertising

We may use advertising and remarketing services, including Google Ads and Meta platforms, to measure marketing performance and provide relevant advertising. These services may use cookies and similar technologies to track website interactions.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction. While no method of transmission over the internet can be guaranteed as completely secure, we strive to protect your information using industry-standard practices.

Sharing Information

We do not sell, rent or trade personal information to third parties. Information may be shared with trusted service providers where necessary to deliver our services, fulfil contractual obligations or comply with legal requirements.

Your Rights

Under applicable data protection laws, you may have the right to request access to your personal information, request corrections, request deletion where appropriate, restrict processing or object to certain uses of your data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legislation, technology or business operations. Any updates will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our team using the contact details provided on our website.